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Technology
Twitter has brought on its first-ever global director of culture and community, God-is Rivera. As global director of culture and community, Rivera will report to GlobalHead of Culture, Engagement and ExperientialNola Weinstein. Rivera previously led internal diversity and inclusion efforts at VMLY-R, a digital and creative agency.
&As a black woman who has worked in industries in which I have been underrepresented, I feel a great responsibility to amplify and support diverse communities, and they exist in full force on Twitter,& Rivera said in a statement. &The team has shown a passion to serve and spotlight their most active users and I am honored to step into this new role as a part of that commitment.&
For context, 26 percent of U.S. adults who identify as black use Twitter, while 24 percent of white-identified adults and 20 percent of Latinx-identified adults in the U.S. use Twitter,according to a March 2018 survey from Pew Research Center.
At Twitter, the plan is for Rivera to &better serve and engage communities& on Twitter through the companybrand marketing, campaigns, events and other experiences. Internally, Rivera will be tasked with ensuring Twittercampaigns and programs are inclusive and &reflective of the communities we serve,& according to Twitterpress release. Externally, Rivera will be responsible for developing relationships and programs with content creators, community leaders, brands and more — similar to the one with HBOInsecure.
Herethe internal note Weinstein sent to Twitter employees earlier today:
Team,
I am so excited to welcome @GodisRivera to the team as Twitternew Global Director of Culture - Community. She captivated us at #OneTeam with her enlightening presentation on #BlackTwitter and we are thrilled that she will now be bringing her passion and perspective inside.
In this newly created role, God-is will help lead our efforts to better serve and engage the powerful voices and global communities who take to Twitter to share, discover and discuss what matters to them. This will come to life through Twitterbrand efforts, campaigns, events and experiences. She will help ensure that our programs are connective, inclusive and reflective of the communities we serve. You can imagine more efforts that engage and excite our communities like #HereWeAre, #NBATwitter, thoughtful tweetups, etc.
God-is& deep expertise in marketing and social strategy, cultural understanding and ability to elevate and connect communities makes for a rare and incredibly powerful combination. She was previously Director, Inclusion and Cultural Resonance at VMLY-R, where she led internal diversity efforts to fuse the importance of internal culture and representation to creative work outputs. In 2018, God-is was named an Ad Age &Woman to Watch& and Adweek &Disruptor& for continuing to fight for representation and equity in the advertising industry. She currently resides in New York, NY with her husband and daughter.
On a personal note, I have had the pleasure of spending time with God-is at #HereWeAre, #Influence, and #OneTeam and her energy, passion and positivity are infectious. I know her presence will make a difference and am excited by all that the culture - experiential team will create together.
God-is will start on November 12th and will be based in NYC reporting to me.
Please join me in welcoming her to the flock!
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Read more: Twitter hires God-is Rivera as global director of culture and community
Write comment (97 Comments)Tesla said Friday in a regulatory filing that the U.S. Securities and Exchange Commission and Department of Justice are investigating projections made last year about Model 3 production rates. The SEC has issued subpoenas for information related to Model 3 production estimates. The DOJ, which is running a separate investigation over Model 3 production targets, has stopped short of taking that action.
The information contained in Tesla10Q filing backs up an October 26 article by The Wall Street Journal that reported the FBI was investigating whether the company misstated information about Model 3 production and misled investors. The FBI is the investigating arm of the DOJ.
Tesla issued a statement at the time of the article, acknowledging that it hadreceived a voluntary request for documents from the Department of Justice about its public guidance for the Model 3 ramp. &We were cooperative in responding to it,& the statement issued last week said. &We have not received a subpoena, a request for testimony, or any other formal process, and there have been no additional document requests about this from the Department of Justice for months.&
This latest filing provides further confirmation and clarifies the extent of the investigations. Italso the first time Tesla has said that the SEC has issued subpoenas to the company for information about the Model 3 production.
Herethe whole nugget in the SEC filing:
We receive requests for information from regulators and governmental authorities, such as the National Highway Traffic Safety Administration, the National Transportation Safety Board, the SEC, the Department of Justice (&DOJ&) and various state agencies. We routinely cooperate with such regulatory and governmental requests.
In particular, the SEC has issued subpoenas to Tesla in connection with (a) Mr. Muskprior statement that he was considering taking Tesla private and (b) certain projections that we made for Model 3 production rates during 2017 and other public statements relating to Model 3 production. The DOJ has also asked us to voluntarily provide it with information about each of these matters and is investigating. Aside from the settlement with the SEC relating to Mr. Muskstatement that he was considering taking Tesla private, there have not been any developments in these matters that we deem to be material, and to our knowledge no government agency in any ongoing investigation has concluded that any wrongdoing occurred. As is our normal practice, we have been cooperating and will continue to cooperate with government authorities. We cannot predict the outcome or impact of any ongoing matters. Should the government decide to pursue an enforcement action, there exists the possibility of a material adverse impact on our business, results of operation, prospects, cash flows, and financial position.
We are also subject to various other legal proceedings and claims that arise from the normal course of business activities. If an unfavorable ruling or development were to occur, there exists the possibility of a material adverse impact on our business, results of operations, prospects, cash flows, financial position and brand.
This didn&t stop CEO Elon Musk from blasting the WSJ for the report during a lengthy podcast interview released Friday with RecodeKara Swisher.
&The amount of untruthful stuff that is written is unbelievable. Takethat Wall Street Journal front-page articleabout, like, ‘The FBI is closing in.& That is utterly false. Thatabsurd. To print such a falsehood on the front page of a major newspaper is outrageous. Like, why are they even journalists They&re terrible. Terrible people.&
Tesla recently reached a settlement with the SEC, which began with a now infamous &funding secured& tweet by Musk about taking the electric automaker private.A federal judge approved October 16Musksettlementwith the SEC over securities fraud allegations.The SEC alleged in a complaint filed in September that Musklied when he tweeted on August 7 that he had &funding secured& for a private takeover of the company at $420 per share.
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Read more: Tesla subpoenaed by SEC over Model 3 production forecasts
Write comment (93 Comments)As an MBA student at the University of ChicagoBooth school, Kathleen Wilson was struck with an idea while looking at businesses that provided daily housekeeping in one of her classes. Given the density and physical structure of many apartment buildings, she wondered why a housekeeper couldn&t similarly push a cart down the hall and spend an hour or less in each unit.
To test out her theory, Wilson and a classmate started cleaning the apartments of friends, spending 30 minutes to an hour at a time and trying to establish a reasonable price point for the work. Armed with enough data, Wilson then landed at a local real estate tech accelerator, formed her company, and locked down her first property management company client, Waterton —and her efforts have been gaining momentum since.
In fact, her 20-month-old startup,The Minte, which now employs roughly 60 people, is today announcing that it has raised $2.25 million in a round that brings the companytotal seed funding to $4.7 million. Dundee Venture Capital led this newest round; other investors in the company include MATH Venture Partners, RevolutionRise of the Rest Seed Fund, Firebrand Ventures, Blue Note Ventures and numerous angel investors. We had a quick chat with Wilson earlier this week to learn more.
TC: Can you tell us a bit more about your customers Are they all property management companies like Waterton
KW: We only provide service to apartments and condos, so our clients are currently property management companies such as Greystar, Bozzuto, Lincoln Property Company and CA Ventures.We have just under 70 properties in Chicago, another 20 in D.C. and we&ve been launching six to 10 new properties in each market each month.
TC: The Minte promises to make a housekeeper available to a property full-time, correct
KW: Yes. A housekeeper is located on site for residents to book cleaning services with them, so that residents are provided with consistency and trust. To be clear, our housekeepers are full-time Minte employees with health benefits and paid time off. We keep our housekeeping cart and supplies at each property, and therea place for housekeepers to go if they have a bit of downtime, although thatrare.
We do have somehousekeepers who split their time between properties, either if the property is smaller or if we&re still in the first couple months of service and still building demand.
TC: What makes the company think people would prefer to work with The Minte versus housekeepers they know These are trust-heavy relationships, a feature that other housecleaning startups have overlooked to their detriment.
KW:Exactly. We bring the personal trust by having the same housekeeper assigned to the property, which allows the housekeeper to get to know the residents, and we bring the corporate side of trust by having insurance, QA by managers and the ability to send a backup housekeeper if someone is out sick. We also have top-notch, live customer service if there is ever an issue.
TC: What does your quality assurance process involve
KW: Itamulti-tier process. First, we&ve implemented an eight-day training program for all new housekeepers. Second, housekeepers and housekeeping managers with whom we work almost always have hotel backgrounds, having worked at the Waldorf Astoria, The Conrad and Sofitel, to name a few. Third, housekeeping managers do random spot checks of service. And fourth, users can rate and comment on every service, which we review in real time. Itcompany policy to reach out to the resident any time something is less than four stars.
Also worth mentioning: ourproducts are eco-friendly, P-G products, so thereno compromise on the quality of our supplies.
TC: How do clients pay, and how much do they pay Is this a subscription model
KW: They can pay à la carte — paying $30 for a hotel-style service, $90 for a deep clean for a one-bedroom apartment, for example — but over half of our cleans are residents who are on a recurring package. For customers on a package, they can customize how many deep cleans and/or hotel-style cleans they have every four weeks, including which days those cleans occur.
TC: The home services model is more prone to leakage, meaning people form relationships and stop using the platform. Is this a concern
KW:Our employees are full-time, so this is essentially a non-issue for us. With our housekeepers on our schedule throughout the entire week, itnot feasible for someone to poach them.
Potentially a resident could do this on a weekend, but in our experience, people want housekeepers to come when they are not home. Furthermore, the property manager would tell us if our housekeeper was getting keys outside of their Minte schedule.
TC: And how are you marketing the company
KW: Through our partnership with the property managers, primarily.
TC: How will you use your new funding
KW: We&ll continue to enhance our tech. Our app is out this week, and we&re rolling out our smart home integration in the coming months. We&re making our button — which is physical hardware that goes on the wall inside each unit — more readily available. We&ll also expand more into condos and corporate housing and target our third city in early 2019.
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Some were surprised to see Snap release a second version of its &face-camera& Spectacles gadget, since the original version failed to convert hype into sales.
But those lackluster sales — which dropped to as low as 42,000 per quarter — didn&t only fail to dissuade the U.S. social firm from making more specs, because now Tencent, the Chinese internet giant and Snap investor, has launched its own take on the genre.
Tencent this week unveiled its answer to the video-recording sunglasses, which, you&ll notice, bear a striking resemblance to SnapSpectacles.
Called the Weishi smartglasses, Tencentwearable camera sports a lens in the front corner that allows users to film from a first-person perspective. Thankfully, the Chinese gaming and social giant has not made the mistake of Snapfirst-generation Spectacles, which highlighted the camera with a conspicuous yellow ring.
Tencent, which is best known for operating Chinamassively popular WeChat messenger, has been an investor in Snap for some time after backing it long before it went public. But, when others have criticized the company and its share price struggled, Tencent doubled down. It snapped up an additional 12 percent stake one year ago and it is said to have offered counsel to Snap CEO Evan Spiegel on product strategy. We don&t know, however, if the two sides& discussions have ever covered Spectacles and thus inspired this new Tencent take on then.
The purpose behind Tencentnew gadget is implicit in its name. Weishi, which means µ videos& in Chinese, is also the name of the short-video sharing app that Tencent has been aggressively promoting in recent months to catch up with market dominators TikTok and Kuaishou .
TikTok, known as Douyin in China, is part of the entertainment ecosystem that Beijing-based ByteDance is building. ByteDance also runs the popular Chinese news aggregator Toutiao and is poised to overtake Uber as the worldmost-valued tech startup when it closes its mega $3 billion funding round.
Weishiother potential rival Kuaishou is, interestingly, backed by Tencent. Kuaishou launched its own video-taking sunglasses in July.
Alongside the smart sunglasses, Tencent has also rolled out a GoPro-like action camera that links to the Weishi app. Time will tell whether the gadgets will catch on and get more people to post on Weishi.
Snap Spectacles V1 (top) and V2
The spectacles will go on sale November 11, a date that coincides with Singles Day, the annual shopping spree run by Tencentclose rival Alibaba. Tencent does not make the gadget itself and instead has teamed up with Shenzhen-based Tonot, a manufacturer that claims to make &trendy& video-taking glasses. Tonot has also worked with JapanLine chat app on camera glasses.
&There isn&t really a demand for video-recording glasses,& says Mi Zou, a Beijing-based entrepreneur working on an AI selfie app. Thatbecause smartglasses are ¬ offering that much more to consumers than smartphones do,& she argues. Plus, a lot of people on apps like Douyin and Kuaishou love to take selfies, a need that smartglasses fail to fulfill.
&Tencent will have to work on its marketing. It could perhaps learn a few things from the Apple Watch, which successfully touts a geeky product as a fashionable accessory,& suggests Mi, who points out Snap Spectacles& so-far dim reception.
Weishi had not responded to TechCrunchrequest for comment at the time of writing, but we&ll update this story with any additional information should the company provide it.
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Read more: Tencent is launching its own version of Snap Spectacles
Write comment (100 Comments)Following yesterdayseries of announcements about Flickrplans to revamp its site under its new owners, SmugMug, one major concern has been raised: its decision to now limit free accounts to 1,000 photos may impact the number of photos available through Creative Commons.
Creative Commons is a U.S. nonprofit that helps make creative works — like photos — available for legal use through several different types of copyright licenses that respect how creators want to share their work. For example, many creators make their photos freely available under the condition that their name and a link to their profile or to the original work is also cited.
Flickr has been a longtime partner with Creative Commons, and today makesmillions of photos available through its site under the various license types.
But with Flickrplans to reduce storage, some are concerned what this means for this valuable resource of legally free-to-use photos.
&Many users are concerned such a limit on free account capacity might cause millions of CC images to be deleted from the Commons,& writes Ryan Merkley, CEO at Creative Commons, in a blog post. &A lot of people have reached out to us directly and asked what we can do. I&m confident that together we can find solutions, if we assume goodwill and bring our collective creativity to the problem,& he says.
He says the nonprofit is already working with Flickr and parent company SmugMug to find a way to &protect and preserve& the Commons and help it grow in the future.
&We want to ensure that when users share their works that they are available online in perpetuity and that they have a great experience,& says Merkley.
Like SmugMugnew owners, he also believes that Flickrbusiness model prior to its acquisition was broken. Giving away massive amounts of free storage (and the accompanying bandwidth) at Flickrscale — billions of photos — was incredibly expensive. He understands that, for Flickr to continue, it has to explore other options.
Thatexactly what Flickr is doing with its revamped account plans. Users now can store 1,000 photos (or videos) for free, but unlimited storage is $50 per year.
Itunclear how this change will impact Creative Commons. Merkley says the organization will be the first to step in if works from Creative Commons are being deleted, though.
He also says he met with Flickrnew owners earlier this year, and believes things will work out.
However, the organization says itlooking for ideas on how it can help Flickr to continue to support Creative Commons, and hopes to have answers on that front soon.
SmugMug hasn&t yet responded to a request for comment, but we&ll update if they do.
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Read more: Flickr’s new business model could see works deleted from Creative Commons
Write comment (91 Comments)Amazon, one of the worldlargest companies, has transformed the face of commerce in part because it has managed at once to be &The Everything Store& but still with a route into its sea of products that, for most users, surfaces what they might most want to see (and importantly buy or consume). That kind of personalisation has become a goal not just for e-commerce companies, but for any organization running a digital business: users are constantly distracted, and when their attention is caught, they do not want to spend time figuring out what they most want.
Not every business is Amazon, though, so we are seeing a crop of startups emerging that are working on ways to help the rest of the digital world be just as optimised and personalised as Amazon. Now one of them, an Israeli startup called Dynamic Yield, has raised more money as it continues to expand its business, both to more platforms and to more geographies.
The startupSeries D has now closed off at $38 million, with the inclusion of a $5 million strategic investment from Naver, Korea&Google& (itthe countrytop search portal) that is also behind messaging apps Line and Snow. The plan is for Naver to help bring Dynamic Yield to Korea and Japan, by incorporating its tech into its own services and those of others that work with Naver.
(Personalisation and aggregators are strong magnets for users in Asia and thus big magnets for funding: ByteDance, which provides news aggregation among other services, was recently valued at $75 billion.)
Naver is not the only search engine that has caught sight of Dynamic Yield over the years. Previous investors include Baidu (&the Google of China&), and we&ve heard that when the startup was younger — it was founded in 2011 —Google had tried to acquire it (Dynamic Yield rejected the offer, and itbeenapproached for acquisitions numerous times since then).
Other strategic investorsinclude TheNew York Times and Deutsche Telekom, alongside other backers like Innovation Endeavors, Bessemer Venture Partners, Marker Capital and more.
Dynamic Yield has raised $85 million to date and is now valued at &hundreds of millions of dollars,& but less than $500 million, a source at the company said, after seeing a strong expansion of its services.
Dynamic Yield says it works with more than 220 global brands, and its tech reaches 600 million unique users each month, across 10 billion page views and 600 billion &events& on those pages.It claims its AI-based personalisation technology can lift revenues (or other engagement metrics) by 10-15 percent.
&It makes us an effective tool for surviving in a market where customer acquisition cost keeps getting more expensive,& co-founderandCEO Liad Agmon said in an interview.
Dynamic Yield doesn&t talk about many of its customers on the record — most don&t like to reveal to rivals who they work with, Agmon said.
But they include a number of big brands across e-commerce, travel, finance, media and other segments that use its tech not just to show more targeted products to prospective shoppers, but to help power advertising, recommend content and position the same information to different people in different ways depending on who is viewing it (for example with different headlines).
There are a lot of personalisation and A/B analytics companies in the market today — others include Adobe, Marketo (which is becoming a part of Adobe), Optimizely and many more. Indeed, I&d be very surprised if Amazon is not working on ways of productising its own personalisation tech in a way that is not intrinsically linked to its own marketplace (because some will never want to sell there, and because personalisation can be used for so much more than just e-commerce).
Dynamic Yield, however, claims that it has an edge over these because of how it works.
Agmon says that the tech sits on top of whichever CMS or other backend server that a site is using and is activated by way of a small amount of code. It uses machine learning to both &read& what is in a site, and matches that up against specific visitors and its own trove of experience.
Agmon added that when a business already has information about that visitor, that is the primary data that is used; otherwise it also incorporates other data sources like Acxiom and others — much the way that other marketing tech does — to form a stronger picture of your tastes.
It then runs this data through its own machine learning algorithms both to recommend content and to help a marketing manager figure out better customer segmentation overall. There is an &autopilot& version of the product where everything is automated based on Dynamic Yieldalgorithms; or options to use the data sources to set up specific marketing campaigns; or (as is common) a combination of the two.
Going forward, Agmon said the plan is to work across an increasing number of interfaces where customers are going today to discover and buy goods and services. Indeed, we&ve described how some of the newest e-commerce startups have eschewed any website or app of their own and work exclusively in third-party messaging apps to acquire customers and sell goods.
But itnot just these new digital platforms that are becoming targets for personalisation startups like Dynamic Yield.
Agmon said that his company is also working with a major retailer that is using its tech at its in-person payment points. When — for example — a customer comes to order a latte, instead of generic upselling to the latest seasonal flavour, the person taking the order will now know if the customer ever orders a sweet injection, or if she/he is more of a savoury snack sort of person. The cashier will then know what to recommend to eat with that drink that is more likely to be purchased.
The mom-and-pop shop with its reputation for knowing the regulars and what they like might have found its dystopian (but useful) heir.
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Read more: Dynamic Yield, which builds Amazon-like personalisation for the rest of us, raises $38M
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