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Technology
How can Lime differentiate its scooters and bikes from the piles of Birds and Spins filling Los Angeles sidewalks Apparently with a physical storefront where it can convince customers of the wonders of on-demand mobility. According to a job listing from Lime seeking a &Retail Store Manager,& the startup plans to open a &lifestyle brand store in Santa Monica&.
[Update: Following the publication of this article, Lime responded to our inquiry, telling TechCrunch &In the coming year, Lime will be opening brick - mortar storefronts in major US and international markets, starting with Santa Monica, California. Locations will place heavy importance on community engagement, rider education, and brand experience.&]
Lime will rent vehicles directly from the store as well as charge them, with the full-time managerrole including &monitoring inventory levels& as well as daily operations, and employee recruiting. They&ll also be throwing live events to build Limehype. Given the company is calling this a lifestyle store, the focus will likely be on showing how Limescooters and bikes can become part of peoplelives and enhance their happiness, rather than on maximizing rental volume.
A rendering of Limenew office itbuilding in San Francisco. The design could hint at what Lime wants to do with its retail store branding.
TechCrunch has confirmed Limeplans for the store, and that the deal to build it came through Limeinvestor Fifth Wall Ventures that arranges partnerships between tech companies and real estate developers. As for what will happen at the store, Fifth WallAdam Demuyakor tells me &There will be deployment of scooters, charging of scooters, and some sales of apparel and accessories that are related. There will be demos, tutorials, and presentations on how to be safe.& Growing Limetraction is critical to Fifth Wall, which led the startup$70 million Series B extension in February, and joined its $335 million Series C in July.
The big motive here is for Lime to repair relationships with the local community. Demuyakor tells me &when e-mobility companies appeared, some people really loved it, but some people said ‘you dropped a bunch of scooters on my sidewalk'& in what he called a &really irresponsible manner&. But with a physical store front, Lime will have human faces to push its side of the story. &Lime would have an opportunity to control the narrative, engage with the local community, and invest in Santa Monica.They can make it clear that they care about the constituency there . . . Educate them on the benefits, educate them on safety, and provide helmets.& That could counter the idea that scooters just get in the way and are an urban eye sore. &The narrative took on legs of its own& Demuyakor explains.
Fifth Wall worked on the Lime retail store deal with one of its core LPs, Macerich, the third-largest owner of shopping malls in the US. Lime will become the exclusive distributor of scooters at the Macerich-owned open-air mall Santa Monica place. The idea is that by linking up with Macerich, Lime will be able to deploy and charge scooters &where people are coming and going from the mall& Fifth Wall co-founder and managing partner Brendan Wallace tells TechCrunch. He explains that scooter companies have thought about expansion too purely from the standpoint of acheiving market saturation. &You have to partner with local organizations both public and private, and real estate organizations because real estate developers are typically the most politically influential.&]
The listing was first spotted by Nathan Pope, a transportation researcher for consultancy Steer, and later by CheddarAlex Heath. We&ve reached out to Lime and will update if we hear back from the company. Glassdoor shows that the store manager job was posted more than 30 days ago, and the site estimates the potential salary at $41,000 to $74,000.
The sheer number of Lime scooters in Santa Monica where the store will arise is already staggering. Supply doesn&t seem to be bottlenecking as it is in some other cities. Instead, itthe fierce competition from hometown startups like local favorite Bird that Lime wants to overcome through brick-and-mortar marketing. Often you&ll see scooters from Lime and Bird lined up right next to each other. And with similarly cheap pricing, the decision of which to use comes down to brand affinity. According to Apptopia, Birdmonthly U.S. downloads surpassed Limein July for the first time ever, despite Lime offering bikes as well as scooters.
There are plenty of people who still have never tried an on-demand electric scooter, and going through the process of renting, unlocking and riding them might be daunting to some. If employees at a physical store can teach people that itnot too difficult to jump aboard, Lime could become their default scooter. This, of course, comes with risks too, as electric scooters can be dangerous to the novice or uncoordinated. More aggressive in-person marketing might pull in users who were apprehensive about scooting for the right reason — concerns about safety. And therealso the issue of overhead costs. Beyond charging and repair facilities near its major markets, brick-and-mortar stores could crank up the burn rate on Lime$467 million in funding.
As cities figure out how to best regulate scooters, I hope we see a focus on uptime, aka how often the scooters actually function properly. Itcommon in LA to rent a scooter, then discover the handlebar is loose or the acceleration is sluggish, end the ride and rent another scooter from the same brand or a competitor in hopes of getting one that works right. I ditched several Lime scooters like this while in LA last week.
Regulators should inquire about what percentage of scooter company fleets are broken and what percentage of rides end within 90 seconds of starting, which is typically due to a malfunctioning vehicle. Cities could then award permits to companies that keep their fleets running, rather than that litter the streets with massive paper weights, or worse, vehicles that could crash and hurt people. Scooters are fun, cheap and therefore accessible to more people than Ubers, and reduce traffic. But unless startups like Lime put a bigger focus on helmets and cautious riding behavior, we could trade congestion on the roads for congestion in the emergency room. Hopefully the retail store will drive closer ties between Lime and city governments to prioritize safety.
This article has been updated to include Limestatement as well as comments from Fifth Wall Ventures.
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Write comment (91 Comments)Brendan Iribe, the co-founder and former CEO of Oculus, announced today that he is leaving Facebook, TechCrunch has learned.
Iribe is leaving Facebook following some internal shake-ups in the companyvirtual reality arm last week that saw the cancellation of the companynext generation &Rift 2& PC-powered virtual reality headset, which he had been leading development of, a source close to the matter told TechCrunch.
Iribe and the Facebook executive team had &fundamentally different views on the future of Oculus that grew deeper over time,& and Iribe wasn&t interested in a &race to the bottom& in terms of performance, we are told.
Iribe announced his departure in a Facebook post today:
So much has happened since the day we founded Oculus in July 2012. I never could have imagined how much we would accomplish and how far we would come. And now, after six incredible years, I am moving on.
I&m deeply proud and grateful for all that we&ve done together. We assembled one of the greatest research and engineering teams in history, delivered the first step of true virtual presence with Oculus Rift and Touch, and inspired an entirely new industry. We started a revolution that will change the world in ways we can&t even envision.
Yet, as far as we&ve come, the journey has just begun. Michael Abrash is right: &These are the good old days&. Now is when we get to pioneer the foundation of the next great computing platform and medium & this is our time to be pushing the state-of-the-art onward and upward. Every part of VR and AR needs to improve, especially the hardware and core technology, and Oculus has the best team in the world to do that. Although we&re still far from delivering the magical smart glasses we all dream about, now they are nearly within our reach.
Working alongside so many talented people at Oculus and Facebook has been the most transformative experience of my career. We have a saying when someone compliments or thanks you & &Team effort&. The success of Oculus was only possible because of such an extraordinary team effort. I&d like to sincerely thank everyone thatbeen a part of this amazing journey, especiallyMarkfor believing in this team and the future of VR and AR.
As for me, this will be the first real break I&ve taken in over 20 years. Ittime to recharge, reflect and be creative. I&m excited for the next chapter.
The cancellation of the companynext-gen PC-based &Rift 2& virtual reality product showcases how the interests of Facebookexecutive leadership have centered on all-in-one headsets that don&t require a connection to an external PC or phone. In May, Oculus released the $199 Oculus Go headset and plans to release the $399 Oculus Quest headset sometime next spring. A Facebook spokesperson tells TechCrunch that PC VR is part of the companyfuture product roadmap and that much of what Iribeteam has been working on will be manifested in future products.
Update: 2:13pm PT
While Facebook did not deny our report that the &Rift 2& being developed under IribePC VR team had been canceled, the company reiterated to us in a comment that they are continuing to invest in PC.
&While we can&t comment on our product roadmap specifics, we do have future plans, andcan confirm that we are planning for a future version of Rift,& a Facebook spokesperson told TechCrunch.
Facebook CEO Mark Zuckerberg and then-Oculus CEO Brendan Iribe at Oculus Connect 3 in late 2016
Iribeexit comes at a time when a number of the founders of Facebookhigh-profile startup acquisitions are leaving the company. Less than a month ago, Instagram co-founders Kevin Systrom and Mike Krieger announced their plans to leave the company in a decision that TechCrunch was told was partially the result of mounting tensions. WhatsApp co-founder Jan Koum left Facebook earlier this year. Iribefellow co-founder Palmer Luckey left Facebookin early 2017, a decision he recently recounted was not a choice that he made.
Iribe came onto Facebook after the $2 billion acquisition of Oculus VR in 2014 where he had been the companyfounding CEO. After a substantial company reorganization in late 2016, Iribe was moved from the CEO position to the head of the companyPC VR division.
Before co-founding Oculus VR, Iribe was the chief product officer of Gaikai, a cloud-gaming startup that Sony bought in 2012 for $380 million; before that, he co-founded and led Scaleform, a gaming user interface tools startup that Autodesk bought in 2011 for $36 million.
We&ve reached out to Iribe for comment.
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Write comment (98 Comments)The website of the Saudi governmentupcoming Future Investment Initiative conference was hacked and defaced with images of the murdered Saudi journalistJamal Khashoggi.
Several reporters tweeted screenshots of the site after its defacement, purporting to show Saudi crown prince Mohammed bin Salman — the kingdomde facto ruler — brandishing a sword. A portion of text on the site was replaced with an accusation the kingdom of &barbaric and inhuman action,& referring not only to the death ofKhashoggi but also the governmentinvolvement in the ongoing offensive in Yemen.
Names and phone numbers of several Saudi individuals were also uploaded to the sitehomepage, including government employees and senior staff in state-backed companies.
The site was pulled offline shortly after the defacement on Monday.
Nobody has yet publicly declared responsibility for the defacement. It comes days after the Saudi regime admitted thatKhashoggi was &murdered& in its consulate in Istanbul, more than two weeks after TheWashington Post columnist walked in to obtain marriage license papers. Saudi officials claimed he died following a &fist fight,& which Western nations decried as nonsensical. Leaked audio, believed to have been leaked by the Turkish government, claims the journalist was beaten, killed and dismembered.
Britain, France and Germany issued a statementdemanding clarity and an explanation for his still missing body. Turkey is expected to reveal more about the killing Tuesday.
The Future Investment Initiative — also known as &Davos in the Desert& after the original Switzerland-based investment conference — is set for later this week.Saudi Arabia invests billions in U.S. tech companies, but the conference has seen dozens of well-known investors, tech companies and business leaders pull out of the conference after the journalistmurder.
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Write comment (90 Comments)YouTube CEO SusanWojcicki published her quarterly letter to creators today, which included very strong language regarding the EUcontroversial copyright reform directive. Specifically, her letter focused on Article 13, the so-called &meme ban& that states that any site with a large amount of user-generated content — like Facebook or YouTube, for example — will be responsible for taking down content that infringes on copyright.Wojcicki says the way this legislation is written could &shut down the ability& of millions of people to upload to YouTube .
The legislation shereferring to is Article 13 of the European Union Directive on Copyright in the Digital Single Market, which the EU Parliament just recently voted to back. The Directive contains several parts, including another concerning &link tax,& which gives publishers the right to ask for paid licenses when online platforms share their articles and stories.
But YouTube is most concerned with Article 13, which impacts sites with user-generated content. In order to comply with the law, sites like YouTube would have to automatically scan and filter user uploads to ensure they aren&t in violation of copyright.
But today, users often express themselves by sampling, remixing and creating content using music, pictures and videos that would otherwise be considered copyrighted material. However, even though memes and parodies are protected by previous laws (in some countries), these upload filters wouldn&t be able to tell the difference between a copyright violation and a meme — and they&d block content that should be allowed. This is how Article 13 became to be known as the &meme ban.&
However, the language in legislation isn&t clear on how enforcement should take place — it doesn&t say, for example, that sites have to use upload filters. Others believe that YouTubeexisting Content ID system, which scans videos after upload, would be sufficient.
YouTube, for its part, seems to be believe that Article 13 will require more than the existing Content ID system to be compliant.
WritesWojcicki, &Article 13 as written threatens to shut down the ability of millions of people — from creators like you to everyday users — to upload content to platforms like YouTube. It threatens to block users in the EU from viewing content that is already live on the channels of creators everywhere. This includes YouTubeincredible video library of educational content, such as language classes, physics tutorials and other how-to&s.&
The CEO also says Article 13 will threaten &thousands of jobs& — meaning those of EU-based content creators, businesses, and artists.
And she warns that YouTube may have to take down content from smaller, original video creators, as it would be liable for that content, saying:
The proposal could force platforms, like YouTube, to allow only content from a small number of large companies. It would be too risky for platforms to host content from smaller original content creators, because the platforms would now be directly liable for that content. We realize the importance of all rights holders being fairly compensated, which is why we built Content ID, and a platform to pay out all types of content owners. But the unintended consequences of article 13 will put this ecosystem at risk.
The company wants to weigh in on how the legislation is worded to protect its interests, and those of the larger creator community.Wojcicki said YouTube is committed to working with the industry to find a better way to respect the rights of copyright holders, before the language in the EU legislation is finalized by year-end.
Wojcicki urged creators and the wider YouTube community to rally against the legislation on social media, using the hashtag #SaveYourInternet.
Other changes include expansion of memberships, premieres
While YouTubecomments on Article 13 were the key part of todayletter, Wojcicki also updated the community on its priorities for 2018.
This included an update on its plans to better communicate with creators, which it says it accomplished by increasing the number of product updates and &heads up& messages regarding changes to YouTube, including smaller tests or experiments, on its @TeamYouTube handle and the Creator Insider channel, in addition to its launch ofYouTube Studio, where creators can read all the news and product updates.
The company also said that its new &self certification& video upload flow, where creators self-describe the content in their videos for advertisers, will roll out more broadly in 2019.
Newly launched channel memberships are also expanding their rollout, with the threshold now being lowered from 100,000 to 50,000 subscribers. Meanwhile, the new Premieres feature is now publicly available to all creators.
Other updates focused on what YouTube is doing across education, news and journalism, YouTube Giving charity work, gaming and more. The full letter is on YouTubeblog here.
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Write comment (90 Comments)When tech companies explore diversity and inclusion initiatives, therea riskthatmarginalized groups may feel &othered& and reduced to a number. Thatwhat Square has found, the company revealed in the first of a series of posts on Squarediversity and inclusion efforts. So instead of emphasizing demographic data, Square is taking a new approach that entails deep dives into its inclusion efforts.
Regarding promotions and compensation — two key places where unconscious bias can often show up — Square has begun toimplement three specific initiatives. One is pushing managers to consider promotion readiness for everyone on their team, explicitly highlighting the people who have been at their current job level longer than the median time for people in similar roles who were promoted in the past two promotion cycles.
&Although time in job level is just one metric in a multi-dimensional promotion consideration process, these primers help ensure that every team member is considered, not just those who are more vocal or in more visible roles,& Square describes on its blog.
And before someone gets a raise, Squarepeople analytics team conducts a full audit of pay fairness by gender, race and age.The goal is to mitigate bias by checking for any statistical evidence of it before the decision becomes final.
&We check for potential disparities both overall and within specific jobs, and review any outliers we find,& Square says. &While this lengthens the overall promotion process, it gives us the opportunity to make any necessary adjustments before finalizing employees& new compensation.&
Square is not at the point where diverse people are evenly distributed across high-paying roles, but says addressing that is part of the plan.
Squareseries on these topics comes almost 18 months after the company released its first diversity report. Last year, Square was 36.7 percent female globally, and 57.3 percent white, 6.4 percent black and 5.8 percent Latinx in the U.S.
&Reporting is important, but it doesn&t appear to be driving meaningful change or increasing our public accountability,& Square explains on its site. &Even worse, what these reports do seem to accomplish is the commoditization of the communities the practice was intended to support. Many employees tell us these reports make them feel like they&re reduced to numbers. And that sucks.&
While Square still has plans to share demographic data, the company is looking to be more transparent and communicative around all of its efforts. The purpose of these posts is to shed some light into Squareapproach to D-I, speaking candidly about what has worked and what hasn&t worked. The ideal outcome is that other companies will open up and share their best and inadvertently worst practices.
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Write comment (96 Comments)Netflix commitment to growing its original content collection will see the company again returning to debt markets to raise more financing, the company announced today. According a release published to its investors site, Netflix says it plans to raise $2 billion to help fund new content, including &content acquisitions, production and development, capital expenditures, investments, working capital and potential acquisitions and strategic transactions.&
The funds will be raised in the form of senior unsecured notes,denominated in U.S. dollars and euros, it said.
This debt offering is the sixth time in under four years that Netflix is raising $1 billion or more through bonds, notedVariety, which was among the first to report the news. As of September 30, Netflixlong-term debt had reached $8.34 billion, up 71% from $4.89 billion in the year ago quarter, it said during its last earnings, Varietyreport also noted.
Netflix recently explained during its Q3 2018 earnings that it needs to continue to invest in original programming in order to remain competitive.
&We recognize we are making huge cash investments in content, and we want to assure our investors that we have the same high confidence in the underlying economics as our cash investments in the past. These investments we see as very likely to help us to keep our revenue and operating profits growing for a very long time ahead,& the letter to shareholders read.
Netflix also pointed to the increasing competition in the industry as one of the reasons why original content investment was so critical, adding that it didn&t only compete with linear TV, YouTube, gaming, social media, DVDs and pay-per-view, but with a number of new and upcoming streaming services, as well.
&Content companies such as WarnerMedia and Disney/Fox are moving to self-distribute their own content; tech firms like Apple, Amazon and others are investing in premium content to enhance their distribution platforms,& the letter also stated. &Amid these massive competitors on both sides, plus traditional media firms, our job is to make Netflix stand out so that when consumers have free time, they choose to spend it with our service,& it had said.
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