Sometimes, a mobile glitch is indicative of a much more pervasive issue.
Such is the case with my recent iPhone 11 iTunes headache.I'll drill down into the details of the iTunes situation in a moment — along with a fix that Apple tech support swore didn''t exist — but the bigger problem here is the Apple experience.
I've long been a fan of Apple's products, because the company's technology execution and GUI intuitiveness are exemplary.
I'm not a fan of the experience delivered when upgrading — when I'm doing exactly what Apple wants to me to do.
What should be a simple process is anything but.Not that this is a novel observation.
My friend Jason Perlow wrote about his bad Apple Store experience last month.
Having read that piece, I figured I would avoid the friction points he flagged by setting up the carrier situation beforehand and by avoiding the in-store Wi-Fi.
Alas, Apple had more surprises waiting for me.