Back in 2016, Apple redesigned the MacBook Pro keyboard.
It… hasn&t gone as well as they probably hoped.Complaints of failing keys quickly started popping up.
Some keys had a tendency to get stuck in place; others move freely, but simply don&t respond.Two years and a lawsuit later, Apple is officially acknowledging the issue with a free keyboard repair program.And if you already paid Apple to fix your keyboard Give them a call.
According to this support page, they&re planning on refunding previous repair charges.Apple says the following models are eligible:MacBook (Retina, 12-­inch, Early 2015)MacBook (Retina, 12­-inch, Early 2016)MacBook (Retina, 12-­inch, 2017)MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)MacBook Pro (15-­inch, 2016)MacBook Pro (15-­inch, 2017)To get the process started, you&ll have to take your affected laptop into an authorized service provider or an Apple retail store, or mail the whole thing in.
They&ll examine it to make sure that it actually the keyboard fault (read: to make sure you didn&t spill a cup of juice on it or something), then either replace the affected key or swap out the whole board.
Alas, this repair isn&t often a quick one (they have to take just about everything else out of the computer first) — so expect to be without your laptop for a few days.And before you panic that your warranty is about to expire: Apple says these keyboard repairs will be covered from four years after your original purchase date, regardless of warranty status.
With design issues like this I&d hope for something a bit longer than that, but it a start.