Help desk pilot fish takes a support call form a user whose opening statement lays out the problem simply: "I can't get to the site."Fish: Which site We have lots.
Internal External HR Training Search Time keeping Developer Security Executive team Employee support Customer supportCaller: "Ours."Fish: I need more information.Caller: "The website."Fish (getting annoyed): Not helpfulCaller: "The main one."Fish: Still not helpful.Caller: "The one we log into."Fish: STILL NOT HELPFULBe helpful to Sharky by sending me your true tale of IT life at sharky@computerworld.com.
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