Microsoft's patching, updating and upgrading of Windows - in particular Windows 10 - is a mess that the company needs to clean up, according to responses to a questionnaire circulated among business IT administrators.But Microsoft doesn't get that there's a problem.
Or if it does, it's not willing to say so.
Instead, it touted a set of "guiding principles" for servicing Windows that it has not followed, argued the patch expert who distributed the questionnaire and urged Microsoft's top executives to heed the feedback.[ Further reading: How to handle Windows 10 updates ]"If Microsoft cannot see that [those who are] in charge of patching [are] now waiting and not immediately sending out updates [to workers], then Microsoft isn't listening to [its] customer base," said Susan Bradley in an email reply to questions.
"If Microsoft is not realizing that [its] enterprise customers are having issues with the timing of the feature updates, then Microsoft is not listening to their enterprise customers."