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The industry is forever chasing the Apple Watch. After all, the smartwatch has been a rare bright spot in a plateauing wearables category. Even Fitbit recently found itself heading in that direction, finding a fair bit of success with the Versa.
Samsungapproach, on the other hand, has always been very, well, Samsung. The companywatches are big, hulking things, covering chrome with a kind of Swiss Army knife approach customary of its various other products.
Announced alongside the Note 9, the Galaxy Watch wasn&t the departure many expected. While the name implied a potential shift toward Android Wear, the company is intent on sticking with Tizen. And why not Samsungspent a lot of time making Tizen its own — multiple generations have been devoted to tweaking the operating system to its specifications.
Itthe result of a pretty clear cost-benefit analysis. The biggest drawback of not embracing Wear OS is the relative lack of third-party app support on Tizen. The biggest advantage: support for Samsungunique bezel-based navigation. To this day, itthe best of the bunch, beating the more finicky crown control most of the competition relies on. It was an early choice for the company and continues to be one of the best elements of Samsungwatches.
Thatas solid a foundation as any, really. Several different models have helped the company fine-tune its watch offerings, including last yearGear Sport, which finally found Samsung introducing a much more manageable 42mm model. It was the first such device from the company that recognized not every user is looking to place a massive device on their wrist.
The fact that therebeen a name change here owes much more to branding than it does any sort of radical departure on the hardware side. Instead, the watch is more of a fine-tuning for the line. Multi-day life aside, therenot enough here to justify an upgrade for those who own a recent generation, but over the course of several years, Samsung has slowly been fine-tuning one of the better smartwatches in the game.
I wore the Galaxy Watch around for a few days, and used every opportunity I could to quiz others on their thoughts about the aesthetics. The results were largely positive. I don&t know that any onlookers were particularly wowed, but in most cases folks said they would consider wearing the watch. Thatcertainly something.
Samsungamong the companies that have subscribed to the notion that smartwatches ought to look like watches — an entirely different school than the Apple Watches and Fitbit Versas of the world. If I&ve had one complaint about the companydesign choices, itthe push toward over-detailing — all of the numbers and notches. The design language clearly draws inspiration from sport watches.
For me, the pinnacle of the line was the hyper minimalist S2. It was subtle, modern and went pretty well with just about anything else you had on, from work to work out. Samsung, clearly, has gone in an altogether different direction here, targeting those who have a fondness for the classic outdoor style from companies like Casio. That said, the design is thankfully more subtle than past versions (see: the Gear S3 Frontier).
More importantly, in terms of appealing to a wider audience, the watch finally gets two distinct sizes — 42 and 46mm. The groundwork for the decision was laid with the last yearGear Sport, which brought a smaller size into the mix. The addition of the 42mm case makes the Sport somewhat redundant, though the company tells me itkeeping it around for the time being.
Ita smart move on Samsungpart. By just going large with the watch, the company was ceding a large potential user base to Apple, including a big portion of female smartwatch wearers. Now that Fitbit is serious about smartwatches, the company clearly needs to do more to appeal to a larger segment of Android users.
The companywatches have always felt large on me, and I&m around six feet tall. When I asked smaller colleagues to try them out, they looked downright cartoonish. The 42mm version fits much more comfortably on my wrist — though if you have a smaller stature, I&d strongly encourage finding a store and trying one on first. Even the smaller version is by no means compact.
The spinning bezel is back, because of course it is. Itlong been the best part of Samsungwatches. Italso the best smartwatch control mechanism in the industry, including Applecrown. Itswift, itsmooth and itmuch easier to use when exercising. That said, I still find myself using the side buttons with more frequency — they&re a much easier way to get where you&re going quickly.
The bezel is apparently the main reason for keeping Tizen around — Wear doesn&t support that sort of input method. And honestly, ita pretty good justification. Besides, Samsungdone a lot to tweak the operating system to its specifications, and we&ve got a pretty good and well-rounded wearable operating system as a result.
There are a number of good reasons to go with GoogleOS, including better Android integration and a more robust app store, but Samsungalways been interested in developing its own ecosystem — and besides, Tizen isn&t broken, so Samsung ain&t fixing it, as the saying goes.
Exercise tracking is another bit thatbenefited from several generations of tweaks. Fitness is pretty widely understood as the primary driver of smartwatches& purposes, in spite of the existence of fitness trackers, and as such, all the major players are constantly attempting to one-up one another.
Therenothing exceptional here on the exercise side, but the Galaxy watch is a workhorse. Thereautotracking on board and 40 trackable exercises. I&m a runner, and found the tracking to work pretty well, along with plenty of reminders to get off my lazy ass. Not great for my self-esteem, but good for my waistline, I suppose.
Theresleep tracking on board, as well, though thatbecome a pretty standard feature across all of these devices. More compelling is the addition of stress tracking. The feature reads the wearervital signs to paint an overall picture of their mood. I&m sure the science behind all of this is lacking, and it generally read me as &neutral& (which, as anyone who has ever met me will tell you isn&t the best word).
That said, I&m sure theresomething in the psychology of it all. Like Fitbit and Applereminders to breathe, theresomething to be said in the simple act of taking a moment to recognize your mood. Like a meditation body scan that reminds you that you&re constantly clenching your jaw, focusing on your mood and breathing goes a surprisingly long way toward de-stressing.
The Galaxy Watch isn&t the revolution Samsung suggested (but marketers are gonna market). That the company spent so little time on the product during the recent Note 9 event was at least partially a product of the fact that itmore fine-tuning than anything else. There is, however, one piece that really stands out — and itperhaps the largest quibble with the smartwatch category of all.
Samsung says the 42mm270 mAh battery will get you up to three days of life and the 46472 mAh will get you up to four. Thata bit of wishful thinking in my experience, but itnot far off. Wearing the watch straight both day and night, I was able to squeeze just over two and a half days — pretty impressive, so far as smartwatches go. Italso a bit of a necessity for something designed to be worn to bed.
Itthe best addition to the watch this time out. Itnot enough to help the device truly stand out from an overcrowded and underselling category — especially one where a single player is utterly dominating the sales charts. But Samsungstill got one of the better devices in the game.
The pricing remains, well, pricey. The 42mm runs $329 and the 46mm is $349. Itan additional $50 to upgrade either one to LTE. That puts the product roughly on par with the Apple Watch. From an Android userperspective, however, the real competition is the far cheaper ($200) Versa. Things have shifted a bit since Samsunglast major watch release, with Fitbit becoming the major player in the Android-compatible smartwatch field. Samsungat a bit of a crossroads.
For now, the company seems content to go directly after Apple. Competing on that field is going to take some serious innovating. The Galaxy Watch isn&t that, but ita perfectly solid choice for Android users.
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Write comment (97 Comments)The worldlargest investor is joining the chorus of voices pushing for a separation of powers at the electric vehicle, solar panel and battery manufacturer, Tesla.
Funds managed by BlackRock, a top 10 shareholder in the electric vehicle company run by Elon Musk (and the manager of roughly $6.3 trillion in global assets), joined calls for the creation of an independent chairman position at Tesla.
The shareholder initiative, which was solidly defeated, would not have affected Muskstanding as chief executive.
News of BlackRock push comes as a new article inThe Wall Street Journal further underscores the autocratic ways in which Musk manages his electric vehicle startup, and highlights the singular grip Musk has on his companies and the publicperception of them.
While the technology industry is famously known for catering to the whims of authoritarian executives, Muskrecent behavior on social media, with the press and in private has damaged the companystock price and caused some concern even within his own boardroom.
Warren Buffett has even weighed in on Musksocial media use.
In an emailed statement to Reuters, which first noticed the filing, a BlackRock spokesperson said:
BlackRockapproach to investment stewardship is driven by our fiduciary duties to our clients, the asset owners. Our approach to engaging with companies and proxy voting activities is consistent with our commitment to drive long term shareholder value for our clients.
Musk has had a particularly rough August since he first floatedon Twitter, and then rescinded, a plan to take Tesla private.
Tesla shares are down roughly 1% in midday trading on the Nasdaq.
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Write comment (97 Comments)Something is going on at Social Capital.
A series of departures continued this morning at former Facebook executiveChamath Palihapitiya‘s venture capital firm, with Mike Ghaffary, a partner since August 2017, announcing he was moving on to focus on angel investing.
Thatjust a day after Ashley Mayer, a partner and VP of marketing since 2015, said she was departing the firm to pursue &new adventures.&
The pair of exits is just the latest in a line of high-profile departures for the firm. We&ve reached out to Palihapitiya for some explanation.
The mass exodus began when Mamoon Hamid, who founded Social Capital with Palihapitiya in 2011, joined Kleiner Perkins as a general partner last August. At the time, Palihapitiya said it was &a great opportunity for Mamoon& and that the firm was &happy for him and Kleiner Perkins.&
The string of exits continued in June, when partner Arjun Sethi left to launch his own firm, Tribe Capital, which is reportedly focused on cryptocurrency and blockchain startups. He was immediately followed out the door by growth equity chief Tony Bates and vice chairman Marc Mezvinsky.
Bates and Mezvinsky had only been with the firm about a year.
Social Capital invests across several sectors, with a portfolio that includes Slack, Bustle and cryptocurrency trading business Digital Currency Group. The firm is known for favoring innovative investment strategies. Last fall, for example, it began investing in startups sight unseen through a new program called &capital-as-a-service.&
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Write comment (91 Comments)Communications workflow company Mynewsdesk is acquiring French startup Mention for an undisclosed sum. Norwegian business media group NHST currently owns Mynewsdesk.
Mention lets you monitor keywords around the web. Ita good way to hear what customers are saying about your brand on their blog, on Twitter, on Facebook or anywhere public.
You can also use Mention to generate reports, study competitors to see if people are talking about them and find influencers who use your products. It can be a useful tool for PR and marketing companies for instance.
Mynewsdesk wants to be an all-in-one tool for PR agencies. It can also help you track media coverage, but it goes a bit further than that. You can organize your media contacts in the service and segment your distribution list, write and distribute press releases and measure your campaigns.
Itclear that Mention fits well with Mynewsdesk. Mention will stick around as a standalone product for now. But it feels like the monitoring feature of Mynewsdesk could benefit from Mentionexpertise in this area.
Mention currently has 750,000 users, including 4,000 customers. It generates $6 million in annual recurring revenue with a 35 percent growth rate year-over-year. Investors include eFounders, Alven and Point Nine Capital. Mention co-founder and CEO Matthieu Vaxelaire is becoming COO at Mynewsdesk.
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Write comment (90 Comments)iOS 12 beta testers have been plagued with a frustrating bug that continually pops up messages alerting them that a new iOS update is available when, in fact, itnot. Apple has now fixed this bug, which is patched in the latest iOS 12 betas rolling out now, we understand.
The bug first made headlines on Thursday, when a number of iOS 12 beta testers & including developers and those on the public beta program & began to complain on social media about the problem. All users were seeing a pop-up message that read, &A new iOS version is now available. Please update from the iOS 12 beta.&
Users could close this window with a tap, but the same pop-up would reappear at regular intervals. There was nothing to be done about it, because the message itself was wrong & there was no new beta available for download at the time.
While ittrue that beta versions of software can have glitches and bugs, the iOS 12 beta has been, arguably, one of the most stable to date. For many people, the bug was one of the first times they had a serious issue with running the beta software.
Some hadfigured outyesterday that you could adjust the system date and time to turn off the non-stop notifications, but this was bad advice. Messing around with the system clock can introduce a host of other issues, like missing calendar appointments or reminders, for example.
Apple was aware of the issue, and has thankfully introduced a fix before the long holiday weekend here in the U.S.
The fix is available in both the new developer beta and the public beta, out now.
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Write comment (100 Comments)Earlier this month, WhatsApp announced the launch of its first revenue-generating enterprise product, the WhatsApp Business API. The API allows businesses to respond to messages from WhatsApp users for free up to 24 hours, then charges for any responses after that point on a per message basis. Though still in a limited preview, the company is now supporting around 100 businesses directly on its API platform, including airlines, e-commerce companies, banks, and others like Uber and Netflix, and plans to onboard many more in the months ahead.
Because businesses have to first apply to gain access the API, theresome misinformation floating around on backchannels about how to get approved.
For example, some industry sources have been telling partners that no U.S.-based businesses are being onboarded to the API at this point. This is untrue, WhatsApp says. In fact, therea public sitewhere U.S. companies Uber and Wish are featured as &customer stories.& We also understand that U.S.-based Netflix is testing the API, though not for use in the U.S. for the time being.
Others listed on WhatsAppwebsite include Booking.com, MakeMyTrip, B2W, iFood, Singapore Airlines, Melia Hotels, KLM, Bank BRI, absa, Coppel, and Sale Stock.
WhatsApp isn&t limiting access to the API based on where companies are located, it says, nor does it have requirements for those businesses & like how many messages they need to send per month.
The latter is another piece of misinformation out there, as businesses try to decipher whogetting in. Some have been saying that API customers need to send at least 100,000 messages a month, if they expect WhatsApp to approve them during this preview phase.This is inaccurate, WhatsApp says.
Thereno requirement related to the number of messages being sent. Although the API is intended to be used by larger businesses, some today are using it for customer service which often means they&re receiving more messages than they&re sending, the company noted.
The API is now how WhatsApp generates revenue, as it ditched its subscription fee years ago.Thatwhy itworth tracking its progress. Businesses can also buy Facebook News Feed ads that launch customers into WhatsApp conversations they can respond to.
WhatsApp officially launched its Business app at the beginning of the year, which makes sense for smaller companies, and then rolled out the API this summer for the larger ones.
Bringing businesses into the WhatsApp ecosystem is a significant shift for the Facebook-owned company, as it turns whatbeen a place where family and friends communicate into a place of business.
With that delicate balance in mind, WhatsApp says that businesses cannot reach out to customers using the API without the customers& specific permission.
Instead, the API is designed to allow businesses to respond to customer inquiries, or provide them with other information they&ve requested. For example, an airline may send a boarding pass via the API; an e-commerce business may send a receipt; a bank may send over a bank statement.
Uber is using WhatsApp with its drivers to all them to connect to members of its team about questions and Netflix is sending account messages and suggestions as a part of its test.
Further down the road, the API could enable other types of customer interactions as well, like handling two-factor authentication requests, perhaps, instead of using SMS. But thatnot happening at present.
WhatsApp says there are now around 100 companies globally on the API platform.
The company is also working with a dozen or so solution providers. Businesses likeVoiceSage,Nexmo,Infobip, Twilio, MessageBird, Smooch, Zendesk, and others are already advertising their services in this area.
Companies interested in gaining access to the API can work with one of the solution providers or sign up directly via the WhatsApp website.
As WhatsApp brings on more businesses, itonly vetting requirement of sorts is that itlooking for those interested in creating quality experiences for customers, the company says.
Of course, even the invited intrusion of businesses into WhatsApp changes the nature of the platform.
As users invite more businesses to communicate with them, WhatsApp may start to feel like more like an email inbox or even a Twitter-like support channel.
Making sure there are easy-to-find settings that let users terminate their connections with businesses will be just as critical as the API becomes more widely adopted going forward.
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