Technology

Microsoft's patching, updating and upgrading of Windows - in particular Windows 10 - is a mess that the company needs to clean up, according to responses to a questionnaire circulated among business IT administrators.

But Microsoft doesn't get that there's a problem. Or if it does, it's not willing to say so. Instead, it touted a set of "guiding principles" for servicing Windows that it has not followed, argued the patch expert who distributed the questionnaire and urged Microsoft's top executives to heed the feedback.

"If Microsoft cannot see that [those who are] in charge of patching [are] now waiting and not immediately sending out updates [to workers], then Microsoft isn't listening to [its] customer base," said Susan Bradley in an email reply to questions. "If Microsoft is not realizing that [its] enterprise customers are having issues with the timing of the feature updates, then Microsoft is not listening to their enterprise customers."

Apple appears to be taking a small step to make it easier for enterprises to upgrade their clapped-out old legacy Windows systems in favour of new Macs.

Easing the Windows pain

The snag for Windows users upgrading to Macs has always been the challenge of bringing all the data across to the new system.

Apple already offers its Windows Migration Assistant to make it easier to migrate, and now it seems it is about to improve this solution when it ships macOS 10.14 Mojave.