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Technology

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- Category: Technology
Read more: EE has BLOCKED fraud text that's attempting to steal consumers' monetary info
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Help desk pilot fish takes a support call form a user whose opening statement lays out the problem simply: "I can't get to the site."
Fish: Which site We have lots. Internal External HR Training Search Time keeping Developer Security Executive team Employee support Customer support
Caller: "Ours."
Fish: I need more information.
Caller: "The website."
Fish (getting annoyed): Not helpful
Caller: "The main one."
Fish: Still not helpful.
Caller: "The one we log into."
Fish: STILL NOT HELPFUL
Be helpful to Sharky by sending me your true tale of IT life at This email address is being protected from spambots. You need JavaScript enabled to view it.. You'll snag a snazzy Shark shirt if I use it. Comment on today's tale at Sharky's Google+ community, and read thousands of great old tales in the Sharkives.
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Read more: Well, one of the problems anyway
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As the number of sensors in vehicles, factory machinery, buildings and city infrastructure grows, companies are looking for a secure and automated way of enabling a mesh network for transactional processes. Blockchain appears to best fit that bill.
The total number of connected Internet of Things (IoT) sensors and devices is expected to leap from 21 billion this year to 50 billion by 2022, according to recent data from Juniper Research.
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Read more: IoT could be the killer app for blockchain
Write comment (90 Comments)By the middle of this week, all Amazon Prime members will have access to discounts at Whole Foods Market stores across the U.S. — finishing a nationwide rollout thatpart of the retailermaster plan to dominate physical and virtual commerce in America.
All Prime members will receive 10% off hundreds of sale items and &deep discounts on select popular products,& the retailer said in a statement.
In the six weeks since Amazon first made the discounts available to shoppers in Florida, the company said its Prime members had already saved &millions of dollars&.
Starting Wednesday, June 27, Amazon Prime members who shop at Whole Foods Market and Whole Foods Market 365 stores can save on everything from baby back pork ribs, sockeye salmon, and cherries to nuts, granola, mochi ice cream and lemonade.
&Customer feedback has been overwhelmingly positive & in fact, Prime members have adopted this benefit at one of the fastest rates we&ve seen,& said Cem Sibay, the vice president of AmazonPrime, in a statement. &Since starting this rollout in mid-May, Prime members have already saved millions of dollars on everything from seasonal favorites to popular products.&
To take advantage of the in-store savings, Prime members need to download the Whole Foods app and sign in with their Amazon account and scan the appprime code at checkout. Shoppers can also use their mobile phone number to save. Prime members can also get an additional 5% back on purchases at Whole Foods if they use AmazonPrime Rewards Visa Card.
&Since launching Prime savings at Whole Foods Market, we&ve seen excitement and momentum from both Prime members and our supplier partners,& said A.C. Gallo, President and COO at Whole Foods Market, in a statement.&Our weekly Prime member deals are a hit and we&re excited that Prime members across the U.S. will now be able to take advantage of these savings in our stores.&
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Uber is in court in the UK today to try to overturn a decision by Londontransport regulator last fall to withdraw its license to operate in the city — where it claims to have some 3.5 million regular users.
Its appeal is being heard in Westminster Magistrates Court from today, with the hearing expected to last for several days.The company can continue to operate its service in London while it appeals the decision.
Transport for London (TfL) sent shockwaves through the ride-hailing giant last September when it rejected Uberapplication to renew its license on the grounds the company is ¬ fit and proper to hold a private hire operator licence& — along history of rule-defying behavior finally catching up with the company.
TfL criticized the companyapproach and conduct, saying it demonstrated &a lack of corporate responsibility in relation to a number of issues which have potential public safety and security implications& — including how it reported serious criminal offenses, and explanations it gave for its use of proprietary software (called Greyball) which it had developed internally to try toprevent officials from undertaking regulatory or law enforcement duties.
Notably, the court will be deciding whether Uber is fit and proper to hold an operator license at the time of the appeal hearing — rather than determining whether TfL made the right call to refuse a renewal last year.
So operational changes Uber has made since then will be taken into consideration.
In its favored media mouthpiece — the London Evening Standard newspaper, whose editor, George Osborne, consults for major Uber investor, BlackRock — UberUK general manager Tom Elvidge has been given space for a lengthy op-ed where he admits the company &got things wrong along the way& before setting out the case for Uber having turned over a new leaf.
&Over the past year we&ve been working hard to put right past mistakes as we&ve gone through a much-needed period of reflection and change,& he writes. &Our new global CEO, Dara Khosrowshahi, is establishing a new culture and direction for the company from the top, while in the UK we&ve brought in three experienced independent directors to help us stay on the right track. If there are times when we fall short, we are committed to being open, taking responsibility for the problem, and fixing it.&
Talking to Politico last month, Khosrowshahi — the Uber outsider tasked lastsummerwith cleaning up its problematic legacy under founder and former CEO Travis Kalanick — saidtechnology companies need to take greater responsibility or prepare to have responsibility imposed upon them by more regulation.
&We&re open to doing business with cities in the way in which cities want to do business,&he told the publication. &We&re not going to be absolutist in our approach, we will adjust on a local basis.&
&This was a company that had a very particular culture that worked for it during the unbelievable growth years, during the startup phase. But it was time for the culture to change,& Khosrowshahi also added.
Among the changes Elvidge flags up are a cap on driver hours that Uber brought in in January(this after rising political pressure — includingexplicit scrutiny of gig economy practices by UK MPs); an incoming 24/7 phone support line for the UK (a measure that the Uber of three-years-ago was lobbying against, along with a raft of other rule changes TfL was considering and which that Uber railed against as &bureaucratic&… how times change!); andthe launch of insurance products for drivers and couriers in Europe — including a bigexpansion of cover to 21 European countries from this month.
Although — on the latter front — Uber continues to face criticism over how its business model classifies service providers on its platforms (i.e. as self-employed contractors, rather than workers). And a 2016 decision by UK employment tribunal judged a group of Uber drivers to be workers — a decision Uber continues to appeal.
At the end of last year Europetop court also ruled against Uberregulation-swerving claim to be just a technology platform — judging it a transport provider service instead — a decision that firmly closed the door on the old Uber playbook of claiming local taxi regulations don&t apply to its business.
Meaning Uber really does have to work with cities and play nice if it wants to grow its business. (And it has been selectively expanding in Europe, at the same time as parking its service in other markets where regulatory conditions remain unfavorable — so the company is generally abiding by political traffic lights.)
Elvidge also claims that Uber has improved its working relationship with the Met Police — whose criticisms of its conduct were core to TfLlicense decision last year — saying it now &proactively& reports &any serious incident related to an Uber trip in London&.
Another operational evolution he flags up is that Uber is sharing &anonymised and aggregated data& from millions of trips — via its Movement tool — to help transport planners &identify bottlenecks and make informed decisions&.
In February TfL published a policy statement setting out its intentions for adopting transport regulations that could mesh well with the fast-changing sector — and the statementcalled for operators to share &travel pattern data& with it. So Uber has clearly responded positively to that.
In its policy statement TfL also said it was looking at expanding accessibility by requiring a minimum percentage of private hire vehicles to be wheelchair accessible. And again Uber looks to be trying to show itlistening, with Elvidge saying it&working to make wait times for wheelchair-accessible vehicles even shorter and an extra 1,000 drivers will soon go through disability equality training&.
He also lays out Uberintention to go multi-modal in time — including by adding &public transport and cycling options to our app, so we help more people ditch their own cars and tackle congestion too&.
Uber does now have its own e-bike division, Jump, so this is a natural step for the company to take — and the direction of travel generally for urban mobility. But air quality and traffic congestion have been key areas of policy concern for TfL and Londonmayor, Sadiq Khan — so therea clear underlying political pull to this Uber gear change too.
Elvidge says the company will go fully electric in London by 2025, adding that it will be setting out more details on the &plan to get thousands of diesel cars off the road& in the coming weeks. &We are… determined to help the Mayor with one of his biggest priorities: tackling air pollution in the capital,& he adds.
Another changeUber is keen to spotlight going into the court hearing is the recent launch of Uber driver advisory groups in the UK — as a mechanism for it to take and respond to their feedback, with Elvidge claiming Uber is &acting on what they tell us&.
Although — also today — the IWGB Union has put out the results of a survey it conducted with around 500 private hire vehicle drivers in the UK and which it claims shows therean &epidemic of violence in the trade&.
The survey found that55% of all private hire drivers have been physically assaulted at work; 78% have been threatened with violence; and 80% have been victims of hate crime.
For Uber driver specificallyjust under half (49%) said they have been assaulted, but the percentages for threats of violence and hate crime were the same.
While 75% of Uber drivers surveyed said the firm &rarely or never& supports them with police complaints including disclosure of the identity of the offending passengers; 67% said the firm &rare or never takes responsibility for their safety&; and 68% said they rarely or never receive training on safeguarding or vulnerable passengers.
Uber declined to comment on the IWGB survey results when we asked.
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Read more: Uber is in court to appeal London license loss by claiming it’s changed
Write comment (98 Comments)It looks like Indonesian ride-hailing firm Go-Jek will finally initiate its long-awaited expansion in Southeast Asia over the next month.
The company announced today that it&ll launch businesses in Vietnam and Thailand under the names of Go-Viet and Get, respectively, using a model that sees local founders run each business independently with backing from local partners and the Go-Jek mothership.
TechCrunch understands that the Thai and Vietnameseentities will go live for customers from August. The plan is to initially launch motorbike and car-based services. Later, it may introduce services-on-demand as it done with significant success in Indonesia.
Go-Jek didn&t provide a timeline for launches in its announcement today, but a source with knowledge of the plans told TechCrunch that Go-Viet is likely to be up and running by August with Get in Thailand set to follow a month later. The Philippines launch will come next, but the timeframe is currently unspecific and simply &before the end of 2018.&
That just leaves Singapore, which is a more complicated market since it doesn&t support Go-Jek core motorbike on-demand service and it has been flooded by new entrants following Uberexit.
As TechCrunch previously reported, Go-Jek has held partnership talks with Comfort Del Gro, Singaporelargest taxi operator which formerly had an agreement with Uber. However, it looks like any potential deal will take time and Go-Jek is prioritizing other markets initially.
Interesting, our source confirmed that the apps — Go-Jek, Get and Go-Viet — will not be interoperable. On one side that gives the local teams the flexibility and autonomy to introduce services and customize their offerings to suit the local market, but it will mean that consumers traveling between countries will need to download different apps.
Back in May the company formally announced plans to enter four new markets via a $500 million budget. Consumers may have been expectinga quick launch, particularly since Uberexit from Southeast Asia, but the process takes significant time. Now that Go-Jek has installed local teams — led by Nguyen Vu Duc in Vietnam and former head of Line Man ThailandPinya Nittayakasetwa for Get — it is readying the operations side of the service to launch for consumers.
Grab, Go-Jekkey rival, raised $2.5 billion over the last year and it is currently raising a new round that values its business at over $10 billion. The first investor confirmed for the new raise is Toyota, which has pledged $1 billionin what is the largest investment from an automotive company into a ride-hailing provider.
Go-Jek hasnt raised as much as Grab, but it is still well capitalized. The company raised $1.4 billion from a bevyof backers that include Tencent, JD.com and Meituan from China as well as global names like Google and Allianz.
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Read more: Go-Jek prepares to launch ride-hailing services in Vietnam and Thailand
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