Technology

Bain Capital and Vista Equity Partners, two multi-billion-dollar private equity firms, have just created a company providing software and services for public safety and government management whose technology touches roughly three-fourths of the U.S. population.

By merging TriTech Software Services, a technology provider to first responders across the country;Superion,which sells emergency management and back office software for government operations (including billing and payments); and the public sector and healthcare businesses of Aptean, Bain and Vista have created a juggernaut that dominates public sector services, from policing to paying parking tickets, without any government oversight.

However, many of the new technologies the company touts have come under fire from some police departments and civil liberties advocates.

The new business, which will be run by Superionchief executive,Simon Angove, will continue to offer the same suite of services it had in the past, and will use a new, undisclosed infusion of equity and debt from Bain and Vista to develop new products and services to bring to market. In all, the revenue of the combined company will be roughly $400 million, according to a person familiar with the transaction.

About two-thirds of the revenue of the combined companies will come from providing software and services to public safety departments, like police, fire and emergency services.

In an interview, Angove touted the benefits of consolidating the operations of the three businesses. &This puts us in a great position in 5,500 communities… across America,& says Angove. &Three out of every four citizens are protected by this software.&

With the consolidation of the businesses, Angove says that police departments will be able to share information across jurisdictions.

&We have a much larger data set that we can mine for criminal patterns,& says Angove. &[And] the ability to share dispatch across jurisdictional areas. We have the opportunity to reduce the time it takes to respond to an emergency. We have the ability to hand off that dispatch.&

In a statement, the company said that the public safety business will focus on integrating devices that detect active shooters with emergency response systems; forecasting and preventing crimes through smarter patrolling; and advancing analytics that help measure and improve public safety.

Photo: bjdlzx/Getty Images

That kind of future-forward, technology-centric policing was rejected in Oakland and is under review in other cities around the country, due to concerns about the utility of the algorithms and concerns over institutionalizing bias through faulty technology.

&Maybe we could reduce crime more by using predictive policing, but the unintended consequences [are] even more damaging… and itjust not worth it,& Tim Birch, the head of resource and planning for the Oakland Police Department, told Motherboard in a 2016 interview about software vendor PredPol, another provider of predictive analytics to police departments.

And some studies indicate that the use of big data analytics in policing is inherently biased.Other, newer, technologies focused on public safety — like facial recognition technologies — suffer from similar problems.

If the consolidation of public safety services around a vendor thattrying to bring more data and analytics tools to police departments when the efficacy of those tools is questionable is concerning, then the fact that the company is going to provide back end services to government agencies may be even more so.

In October 2017, Superion disclosed a data breach at one of their subsidiary businesses, Click2Gov, which affected thousands of customers in Wellington, Fla.

For one advocate working on integrating technology into public service, the data breach is a red flag that should have some municipalities on notice… and raise concerns about the consolidation among vendors in the market.

&The consolidation of these companies could cause concern,& the person said. &Itthe larger question of businesses in general and from the data and what they&re going to do with that.The security breach question is one thatmost concerning… What are they doing to ensure that it doesn&t become a larger problem&

Superion didn&t comment on the data breach directly, but in an email response a spokesperson wrote that, &[protecting] our customers& and their clients& data is of the utmost importance to us.&

Elaborating on the companysecurity practice the spokesperson continued, writing:

We are deploying the latest technologies with advanced real-time monitoring. For example, we don&t simply use applications to monitor our client data but use advanced threat protection and analytics to continually update and refine our data protection process & both in-transit and at rest. Further, we&re proactively moving toward a cloud-first strategy and leading the public sector to moving their data from disparate on-premise networks to highly secure, defense in-depth (i.e. multiple layers) cloud environments. Additionally, through training and education of staff, as well as ongoing monitoring and development of our corporate governance programs, we focus on preventative security measures, and we maintain industry-standard, client-specific regulatory compliance certifications.

While adopting technology in an effort to improve efficiency in government is, indubitably, something that states, cities and the federal government should be striving for, the consolidation of so many vital services in a single company should give regulators some pause. As should the consolidation of so much data within a company that serves two distinct functions within government. Therea risk that information given to one could bleed over to be used or accessed improperly by another.

&We do not sell or share any data,& a spokesperson for the company said when asked about the potential for data leakage between the different business units. &Any data sharing is done only between police departments and regulated by specific and state and federal laws. Typically everyone who accesses any data about public safety needs to be certified by the FBICriminal Justice Information Services Division and/or has received clearance from law enforcement agencies.&

Following Hulumassive re-organization of its business announced last month, which saw the departures of three major execs alongside the hires of two new ones, the company is consolidating its operations by shuttering its Marin, Calif. office, the home to Huluclient device platform team. Around nine people from the under 20-person team in Marin will not be relocating to a different Hulu location as a result.

The changes were brought about by new CTO Dan Phillips, who recently joined Hulu from TiVo.

In his new role, he decided to further restructure Huluteam and operations. Phillips believes it makes more sense to bring together all of Huluengineering and operations into three offices: Seattle, Santa Monica, and Beijing.

The client device platform is a layer across Hululiving room devices that allows developers to write code thatdeployed across devices. However, Hululiving room team is in Seattle. To better align the two, the client device platform team is making the move to Seattle.

The hope is that by brining the teams closer together, they can better collaborate and work more efficiency resulting in code thatdelivered faster, as well as faster updates to Hululiving room product. For example, Hulu plans to soon roll out new living room features around fall TV and sports.

The focus on the living room is of particular concern to Hulu as the company has said that 78 percent of viewing takes place in the living room. Basically, the TV is Hulubiggest screen, so it needs to prioritize those efforts.

With the move, around half of Marinteam is being offered relocation, while around nine employees are being let go as Hulu has resources to cover their roles in Seattle, as well as in Beijing, and Santa Monica.

Hulu doesn&t characterize this as a &layoffs& situation, but rather a consolidation.

The company notes that, as opposed to cutting positions, iton track to hire over 200 positions in tech and product alone over the course of the year. Thatnot a number it released before, but paints a picture of a company still aggressively hiring.

Unlike with the earlier re-org, none of the nine being let go are top-level execs.

The highest ranking employee leaving following the Marin closure is Hulu VP Julian Eggebrecht, whose role involved device platforms, emerging tech, and virtual and augmented reality.

&We&ve been fortunate to be a part of Hulu these last four years as the company launched its first VR application, entered the live TV business and grew to more than 20 million subscribers,& said Julian Eggebrecht. &I am looking forward to the next chapter and am grateful to all of our teams, both in and outside the US, and to Hulu for this experience,& he said, in a statement about his departure.

Hulu confirmed to us that this doesn&t mean itshutting down its VR efforts, but does not those continue to be &experimental& and not the biggest priority.

At this time, there aren&t planned re-orgs of other teams in the works, but that could change in the future.

&As Hulu continues to innovate and scale, itessential that we create greater alignment across our teams to deliver the highest quality experience possible to viewers.&said Phillips, in a statement. &Bringing our technology and product teams together into three core offices will help us achieve that. We are grateful to Julian for his leadership and thank the entire Marin team for their tremendous contribution over the past four years,& he added.

Don't write none too good Your* in luck, because Google has announced a number of updates for its G Suite series of products that will provide users with some AI-powered grammar assistance in Google Docs, among other things.

The Google Docs update, which is rolling out now to members of Google's Early Adopter Program, is said to use machine