Technology

The city ofAustinis currently piloting a program in which its 2,000 homeless residents will be given a unique identifier thatsafely and securely recorded on the blockchain. This identifier will help individuals consolidate their records and seek out crucial services. Service providers will also be able to access the information. If successful, we&ll have a new, more efficient way to communicate and ensure that the right people are at the table to help the homeless.

in Austin and around the country, it seems that blockchain technology is opening a range of opportunities for city service delivery and operations.

At its core, blockchain is a secure, inalterable electronic register. Serving as a shareddatabaseor distributed ledger, it is located permanently online for anything represented digitally, such as rights, goods and property. Through enhanced trust, consensus and autonomy, blockchain brings widespread decentralization to transactions.

At the municipal level, blockchain has the potential to create countless smart networks and grids, altering how we do everything from vote and build credit to receive energy. In many ways, it could be a crucial component of what is needed to circumvent outdated systems and build long-lasting solutions for cities.

AUSTIN, TX & APRIL 14: A homeless man stands outside in front of a colorful wall mural at the Flat Track Coffee Shop on Cesar Chavez Blvd on April 14, 2017, in Austin, Texas. Austin, the State Capital of Texas, the statesecond largest city, and home to South By Southwest, has been experiencing a bustling building boom based on government, tourism, and high tech business. (Photo by George Rose/Getty Images)

As Motherboard has previously reported, ita &rich getting richer& situation. But if itgood enough for the wealthy, why can&t it be adequate to help the poorer, more vulnerable members of the population

Consider, for a moment, that it might be a major player in the more inclusive future we&ve always wanted.

Arguably, we have a lot of work to do. According tonew research, 43 percent of families struggle to afford basics like food and housing. These populations are perhaps the ones who stand to gain the most from blockchain, the Internet of Things (IoT) and the advent of smart cities — if done right.

Smart city technology is growing ever more commonherein the US and around the world. Our research shows that 66% of cities have invested in some sort of smart city technological infrastructure that enables them to collect, aggregate and analyze real-time data to improve the lives of residents. Smart cities are already showing great promise in many ways to improve the lives of people who live in cities.

Take, for instance, electricity. With the help of blockchain, we can turnmicrogridsinto a reality on a macro scale, enabling communities to more easily embrace solar power and other more sustainable sources, which in turn will result in fewer emissions and lower healthcare costs and rates of disease. But in the more immediate future, blockchain-enabled microgrids would allow consumers to join a power &exchange& in which they can sell their surplus energy. In many scenarios, the consumers& bills would either significantly drop, or they&dearnmoney.

Then therethe question of building credit. It should be no surprise that the poor are the most likely to have debt and unpaid bills and, therefore, bad credit. They are also the most likely to be &unbanked,& as in they don&t use banks at all. In fact, seven percent of Americans don&t use banks. But with blockchain, we can design an alternate way to build and track transactions.

And, of course, there is voting — an issue that, more than ever, is vital to a thriving democracy. The US has lower voter turnout than just about every other developed country. In fact, just over half of voting-age Americans voted in 2016. We don&t talk enough about how important civic engagement — and holding politicians accountable — is for making the playing field fairer. We do, however, talk about what it would be like to be able to email our votes from the comfort of our home computer or smartphone. While email isn&t nearly secure enough for selecting our leaders, being able to vote from home is something we could — and should — aim to do.

UNITED STATES & DECEMBER 11: Voters exit the polling station at the Jefferson County Courthouse in Birmingham, Ala., on Tuesday, Dec. 12, 2017, after voting in the special election to fill Jeff Sessions& seat in the U.S. Senate. (Photo By Bill Clark/CQ Roll Call)

Blockchain is proving to be a secure enough system to make this a reality. The result could be more youth, communities of color and disabled voters &showing up& to the polls. These online polls would be more &hack proof& — another contemporary concern — and votes could be counted in real time. Imagine never again going to bed thinking one candidate had won a race but waking up to find it was actually someone else.

Where will we go next with blockchain and what can this powerful new tool do for cities Our latest National League of Cities report,Blockchain in Cities,provides mayors and other local officials with some clues. The research not only explores how cities can use blockchain now, but also how it will be used in the future to enable technology like autonomous vehicles that can &talk& to each other. These types of use cases — plus existing opportunities from blockchain—could potentially be transformative for municipal operations.

Blockchain is far more than just cryptocurrency. In time, blockchain could turn American society on its head, and at the same time make our major institutions, and the places we live, more inclusive. Cities — and in some cases states — are the places where this will be piloted. By developing smarter cities and utilizing blockchain as a secure resource, city leaders can provide community members with the tools they need for success.

As we enter the 20th year of Salesforce, therean interesting opportunity to reflect back on the change that Marc Benioff created with the software-as-a-service (SaaS) model for enterprise software with his launch of Salesforce.com.

This model has been validated by the annual revenue stream of SaaS companies, which is fast approaching $100 billion by most estimates, and it will likely continue to transform many slower-moving industries for years to come.

However, for the cornerstone market in IT — large enterprise-software deals — SaaS represents less than 25 percent of total revenue, according to most market estimates. This split is even evident in the most recent high profile &SaaS& acquisition of GitHub by Microsoft, with over 50 percent of GitHubrevenue coming from the sale of their on-prem offering, GitHub Enterprise.

Data privacy and security is also becoming a major issue, with Benioff himself even pushing for a U.S. privacy law on par with GDPR in the European Union. While consumer data is often the focus of such discussions, itworth remembering that SaaS providers store and process an incredible amount of personal data on behalf of their customers, and the content of that data goes well beyond email addresses for sales leads.

Ittime to reconsider the SaaS model in a modern context, integrating developments of the last nearly two decades so that enterprise software can reach its full potential. More specifically, we need to consider the impact of IaaS and &cloud-native computing& on enterprise software, and how they&re blurring the lines between SaaS and on-premises applications. As the world around enterprise software shifts and the tools for building it advance, do we really need such stark distinctions about what can run where

Source: Getty Images/KTSDESIGN/SCIENCE PHOTO LIBRARY

The original cloud software thesis

In his book, Behind the Cloud, Benioff lays out four primary reasons for the introduction of the cloud-based SaaS model:

1. Realigning vendor success with customer success by creating a subscription-based pricing model that grows with each customerusage (providing the opportunity to &land and expand&). Previously, software licenses often cost millions of dollars and were paid upfront, each year after which the customer was obligated to pay an additional 20 percent for support fees. This traditional pricing structure created significant financial barriers to adoption and made procurement painful and elongated.
2. Putting software in the browser to kill the client-server enterprise software delivery experience. Benioff recognized that consumers were increasingly comfortable using websites to accomplish complex tasks. By utilizing the browser, Salesforce avoided the complex local client installation and allowed its software to be accessed anywhere, anytime and on any device.
3. Sharing the cost of expensive compute resources across multiple customers by leveraging a multi-tenant architecture. This ensured that no individual customer needed to invest in expensive computing hardware required to run a given monolithic application. For context, in 1999 a gigabyte of RAM cost about $1,000 and a TB of disk storage was $30,000. Benioff cited a typical enterprise hardware purchase of $385,000 in order to run SiebelCRM product that might serve 200 end-users.
4. Democratizing the availability of software by removing the installation, maintenance and upgrade challenges. Drawing from his background at Oracle, he cited experiences where it took 6-18 months to complete the installation process. Additionally, upgrades were notorious for their complexity and caused significant downtime for customers. Managing enterprise applications was a very manual process, generally with each IT org becoming the ops team executing a physical run-book for each application they purchased.

These arguments also happen to be, more or less, that same ones made by infrastructure-as-a-service (IaaS) providers such as Amazon Web Services during their early days in the mid-late ‘00s. However, IaaS adds value at a layer deeper than SaaS, providing the raw building blocks rather than the end product. The result of their success in renting cloud computing, storage and network capacity has been many more SaaS applications than ever would have been possible if everybody had to follow the model Salesforce did several years earlier.

Suddenly able to access computing resources by the hour—and free from large upfront capital investments or having to manage complex customer installations—startups forsook software for SaaS in the name of economics, simplicity and much faster user growth.

Source: Getty Images

Ita different IT world in 2018

Fast-forward to today, and in some ways itclear just how prescient Benioff was in pushing the world toward SaaS. Of the four reasons laid out above, Benioff nailed the first two:

• Subscription is the right pricing model: The subscription pricing model for software has proven to be the most effective way to create customer and vendor success. Years ago already, stalwart products like Microsoft Office and the Adobe Suite successfully made the switch from the upfront model to thriving subscription businesses. Today, subscription pricing is the norm for many flavors of software and services.
• Better user experience matters: Software accessed through the browser or thin, native mobile apps (leveraging the same APIs and delivered seamlessly through app stores) have long since become ubiquitous. The consumerization of IT was a real trend, and it has driven the habits from our personal lives into our business lives.

In other areas, however, things today look very different than they did back in 1999. In particular, Benioffother two primary reasons for embracing SaaS no longer seem so compelling. Ironically, IaaS economies of scale (especially once Google and Microsoft began competing with AWS in earnest) and software-development practices developed inside those &web scale& companies played major roles in spurring these changes:

• Computing is now cheap: The cost of compute and storage have been driven down so dramatically that there are limited cost savings in shared resources. Today, a gigabyte of RAM is about $5 and a terabyte of disk storage is about $30 if you buy them directly. Cloud providers give away resources to small users and charge only pennies per hour for standard-sized instances. By comparison, at the same time that Salesforce was founded, Google was running on its first data center—with combined total compute and RAM comparable to that of a single iPhone X. That is not a joke.
• Installing software is now much easier: The process of installing and upgrading modern software has become automated with the emergence of continuous integration and deployment (CI/CD) and configuration-management tools. With the rapid adoption of containers and microservices, cloud-native infrastructure has become the de facto standard for local development and is becoming the standard for far more reliable, resilient and scalable cloud deployment. Enterprise software packed as a set of Docker containers orchestrated by Kubernetes or Docker Swarm, for example, can be installed pretty much anywhere and be live in minutes.

Sourlce: Getty Images/ERHUI1979

What Benioff didn&t foresee

Several other factors have also emerged in the last few years that beg the question of whether the traditional definition of SaaS can really be the only one going forward. Here, too, thereirony in the fact that many of the forces pushing software back toward self-hosting and management can be traced directly to the success of SaaS itself, and cloud computing in general:

1. Cloud computing can now be &private&: Virtual private clouds (VPCs) in the IaaS world allow enterprises to maintain root control of the OS, while outsourcing the physical management of machines to providers like Google, DigitalOcean, Microsoft, Packet or AWS. This allows enterprises (like Capital One) to relinquish hardware management and the headache it often entails, but retain control over networks, software and data. It is also far easier for enterprises to get the necessary assurance for the security posture of Amazon, Microsoft and Google than it is to get the same level of assurance for each of the tens of thousands of possible SaaS vendors in the world.
2. Regulations can penalize centralized services: One of the underappreciated consequences of Edward Snowdenleaks, as well as an awakening to the sometimes questionable data-privacy practices of companies like Facebook, is an uptick in governments and enterprises trying to protect themselves and their citizens from prying eyes. Using applications hosted in another country or managed by a third party exposes enterprises to a litany of legal issues. The European UnionGDPR law, for example, exposes SaaS companies to more potential liability with each piece of EU-citizen data they store, and puts enterprises on the hook for how their SaaS providers manage data.
3. Data breach exposure is higher than ever: A corollary to the point above is the increased exposure to cybercrime that companies face as they build out their SaaS footprints. All it takes is one employee at a SaaS provider clicking on the wrong link or installing the wrong Chrome extension to expose that providercustomers& data to criminals. If the average large enterprise uses 1,000+ SaaS applications and each of those vendors averages 250 employees, thatan additional 250,000 possible points of entry for an attacker.
4. Applications are much more portable: The SaaS revolution has resulted in software vendors developing their applications to be cloud-first, but they&re now building those applications using technologies (such as containers) that can help replicate the deployment of those applications onto any infrastructure. This shift to whatcalled cloud-native computing means that the same complex applications you can sign up to use in a multi-tenant cloud environment can also be deployed into a private data center or VPC much easier than previously possible. Companies like BigID, StackRox, Dashbase and others are taking a private cloud-native instance first approach to their application offerings. Meanwhile SaaS stalwarts like Atlassian, Box, Github and many others are transitioning over to Kubernetes driven, cloud-native architectures that provide this optionality in the future.
5. The script got flipped on CIOs: Individuals and small teams within large companies now drive software adoption by selecting the tools (e.g., GitHub, Slack, HipChat, Dropbox), often SaaS, that best meet their needs. Once they learn whatbeing used and how itworking, CIOs are faced with the decision to either restrict network access to shadow IT or pursue an enterprise license—or the nearest thing to one—for those services. This trend has been so impactful that it spawned an entirely new category called cloud access security brokers—another vendor that needs to be paid, an additional layer of complexity, and another avenue for potential problems. Managing local versions of these applications brings control back to the CIO and CISO.

Source: Getty Images/MIKIEKWOODS

The future of software is location agnostic

As the pace of technological disruption picks up, the previous generation of SaaS companies is facing a future similar to the legacy software providers they once displaced. From mainframes up through cloud-native (and even serverless) computing, the goal for CIOs has always been to strike the right balance between cost, capabilities, control and flexibility. Cloud-native computing, which encompasses a wide variety of IT facets and often emphasizes open source software, is poised to deliver on these benefits in a manner that can adapt to new trends as they emerge.

The problem for many of todaylargest SaaS vendors is that they were founded and scaled out during the pre-cloud-native era, meaning they&re burdened by some serious technical and cultural debt. If they fail to make the necessary transition, they&ll be disrupted by a new generation of SaaS companies (and possibly traditional software vendors) that are agnostic toward where their applications are deployed and who applies the pre-built automation that simplifies management. This next generation of vendors will more control in the hands of end customers (who crave control), while maintaining what vendors have come to love about cloud-native development and cloud-based resources.

So, yes, Marc Benioff and Salesforce were absolutely right to champion the &No Software& movement over the past two decades, because the model of enterprise software they targeted needed to be destroyed. In the process, however, Salesforce helped spur a cloud computing movement that would eventually rewrite the rules on enterprise IT and, now, SaaS itself.

Itonly been a couple months since we reviewed the first season of Netflixrevival of Queer Eye, but the showFab Five are already back with another eight episodes where they remake the homes, wardrobes and lives.

For season two, however, they mix things up a little — not only does the format feel more varied, but the folks being helped now include a woman and a transgendered man.

On the latest episode of the Original Content podcast, we&re joined by Henry Pickavet (editorial director at TechCrunch and co-host of the CTRL+T podcast) to discuss the show. We&re all fans: Queer Eye has its shortcomings, but it really works for us, with multiple episodes ending with tears, on- and off-screen.

We also recap some of the latest streaming and entertainment news, including AT-Tacquisition of Time Warner, Comcastnew bid for Fox and Netflix addition of Minecraft: Story Mode.

You can listen in the player below, subscribe using Apple Podcastsor find us in your podcast player of choice. If you like the show, please let us know by leaving a review on Apple. You also can send us feedback directly.